Buyer FAQs

How do I contact a Seller?

 

Search that Seller's name in the search bar and click on their homepage within our site. You will see a button "Send Message" underneath their logo on the left hand side of the screen. The Seller will get an automatic email and text message with your note and should promptly respond through our messaging platform. Your message history appears in your account under "Messages." ALL communication with Sellers should be via messages through Gearflow.com.

When can I post a review of a Seller?

We love reviews! You will receive and automatic email after you complete a purchase on Gearflow.com with any Seller that asks you for your review. Please no profanity or demeaning language! If you find that a Seller deliberately misled you in terms of having the inventory they claimed or did not properly disclose the issues with their products, please report them immediately in their storefront with the button "Report this Shop."

What are my payment options?

Our order system is hosted by PayPal. If you do not have an account, it's free to signup and link your credit cards, bank account, and apply for PayPal Credit! PayPal Credit is a 0% interest for 6 months line of credit, apply here: https://creditapply.paypal.com For heavy equipment transactions, we require a wire transaction to our bank or ACH via PayPal.

Can I list my parts and equipment for sale?

Absolutely! It's free to list any construction-related part, tool, light equipment, accessory, or heavy equipment for sale. Just apply for a Seller's account. You will need to sign our listing agreement and share your W-9, then you're approved to upload unlimited inventory!

What is the cost to create an account?

FREE!

Can I order from multiple Sellers at the same time?

Yes. You can add as many parts and equipment to your order as you'd like. They will all be notified once your order is placed.

Can I upload my equipment and parts even if I don't want to sell them?

Yes! You can use our dashboard tools for Suppliers as your fleet management platform for FREE. You can input all the information on each of your units and use the system to input the hours, maintenance, and condition of your assets - much better than an Excel sheet!

Can I register my company's tax-exempt status?

Yes, if you are a tax-exempt business we will register you as such on our back-end software. Send your single-state or multi-state tax-exempt form to: info@equiprent.com After registering, you will not see sales tax calculations on the products you purchase that ship to those tax-exempt states.

How does the 3 business day inspection period on heavy equipment work?

Whenever you buy heavy equipment (bulldozer, excavator, telehandler, boom lift, tractor, etc), you automatically get the 3 business day inspection period post-delivery applied. If you find the machine was not accurately advertised, then within the 3 business day period, go to your dashboard and click on "Return Requests." Enter in the order, and the Seller and our Admin team will receive automatic email notifications. The Seller has the option to make it right with you via partial refund or sending you the necessary parts. If both parties cannot agree then the unit is shipped back to the Seller and the money is returned to the Buyer post-delivery. Our Admin team will make a determination as to which party is charged for the round-trip freight.

How do I return a part/tool/accessory/light equipment?

That is solely based on the Seller's return policies they post on their storefront. Each Seller has different return policy terms. We encourage you to read and understand the terms clearly before making a purchase. If you are unsure about a term, please ask them directly through their storefront "Send Message" button.