At Loader Parts Source our focus is to provide "Positive Solutions for Positive Change." With this in mind, we always want our customers to be satisfied with their entire experience, this includes our return policy.
To assure customer satisfaction we made this procedure as easy as possible. Warranty claims are processed through our technical department.
For all non-warranty returns follow instructions.
Returns over 30 days will have a 25% restocking fee. Parts must be in original packaging and in new condition. Parts will not be accepted for return if they have been installed or not in new condition. No returns after 90 days.
Full credit will be given to all items that have not been installed and are returned in re-saleable condition. Shipping cost will be refunded if item is shipped incorrectly.
Loader Parts Source, Inc. includes a 12 month warranty from the original purchase date on all products we sell. This warranty includes all re-manufactured and new components unless otherwise stated. If you experience a warranty issue with any item purchased from Loader Parts Source please contact our technical department at (866) 573-3659. Our experienced tech will help identify the issue with your part and process your claim. Most warranty parts are required to be returned to Loader Parts Source for warranty evaluation. If required our warranty tech will provide you with prepaid shipping and instruct you how to return your product. Upon return and completion of the evaluation, parts found covered by warranty will be repaired or replaced at the option of Loader Parts Source, Inc. The Loader Parts Source, Inc. warranty is for defect in workmanship or component only. The warranty does not cover normal wear on any item. Loader Parts Source, Inc. warranty does not cover labor to install, remove, or inspect any product. Furthermore, the Loader Parts Source, Inc. warranty does not include coverage of rental replacements, down time, damage to machine, production loss, or collateral damage that could be incurred from a failed part or poor workmanship. If the item is not warrantable, the customer pays for repairs and shipping.
Any tampering or disassembly of components will void the warranty.
KEEP IN MIND, any NEW products that experience issues within the 1 year warranty period will be sent back to the original manufacturer for the warranty evaluation. This warranty evaluation process through the original manufacturer can take an extended amount of time.
Remanufactured items must be registered within 60 days of purchase to be eligible for warranty. Please contact us if you require an additional copy of the registration form.
Rubber Track Warranty (Pro-Rated):
Rubber tracks sold by Loader Parts Source are covered for 12 months on a Pro-Rated basis. Credit for tracks found covered under warranty will be covered as follows: 0-3 months at 100%; 3-6 months at 75%; 6-9 months at 50%; and 9-12 months will be a 25%.