Any product being returned for any reason must be approved, prior to shipment, by Arrow Customer
Service. Returns require a Return Authorization Number, to be supplied by Arrow Customer Service. To
initiate a return, contact Arrow’s Customer Service Team at 913-495-4803 or via CustServ@ArrowMHP.com
Custom manufactured forks or attachments that do not fit because of incorrectly provided specifications are non-cancellable and non-returnable. Arrow may, at its own discretion, accept material returns for non-obsolete product shipped from an Arrow facility within ninety (90) days, unused, unopened, in original packaging, in good condition and not requiring touch-up or repair. Restocking of returns are subject to a minimum 20% restocking fee.
Goods not returned within 30 days of the issuance of the Return Authorization will not be accepted. Unauthorized returns may be reshipped to the customer freight-collect.
Warranty Overview: https://www.arrowmhp.com/wp-content/uploads/2018/11/warranty.pdf
Arrow Material Handling Products offers a Limited Warranty on Forklift Forks delivered hereunder against
faulty workmanship and use of defective materials for thirty‐six (36) months from the date of shipment in
normal use and service.
Arrow offers a Limited Warranty on Auger Attachments against faulty design,material, and workmanship for
normal use when properly maintained. Auger Gearboxes are warranted for a period of sixty (60) months
from date of shipment, Auger Motors are warranted for twenty four (24) months from date of shipment.
Auger Bits, Frames and Cradles are warranted for a period of twelve (12) months from date of shipment. Refer to the Product Manual for proper maintenance procedures. Spare, Replacement and After Warranty Parts including hoses and components are warranted for three (3) months. Arrow Auger Teeth, Pilots, Adapters and Extensions are manufactured with a patented design to interface with Arrow Auger attachments, extensions and adapters. The use of attachments other than Arrow Auger Teeth, Pilots, attachments, extensions and/or adapters, will void all warranty on Auger Drive and Bits. The use of Arrow adapters on unapproved attachments is not sanctioned. A “home‐made” or non‐standard attachment outside the specifications for the machine will void the Arrow warranty.
Other Arrow Attachments, Booms, Buckets, Grapples, and Shears delivered hereunder against faulty
workmanship and use of defective materials for a period of twelve (12) months from the date of shipment.
Seller offers a Limited Warranty for miscellaneous parts and accessories such as cylinders, hoses, switches,
valves and wiring delivered hereunder against faulty workmanship and use of defective materials for a period
of three (3) months from the date of shipment. This warranty does not include, and there in hereby excludes,
maintenance parts and consumables including but not limited to hydraulic fluid, oil, belts, teeth, blades, filters
and other similar items.