Returns and Warranty
> GET warranty against breakage throughout useful part life.
> Rubber track non-prorated, unlimited hour 12-month warranty during normal use conditions.
> All others: 90-day return policy. See return policy for more details.
You may return your merchandise for a refund within 30 days of purchase.
If you wish to return purchased merchandise please Contact us to receive an RMA number and instructions on how to return the merchandise.
All returned items must be in a new, unused condition and contain all original parts. We will not accept or refund any items that have been damaged, used, or do not contain all original parts.
We will not issue any refunds on products that were damaged during installation or because of incorrect installation.
We do not refund shipping on returned items. The customer is responsible for the cost of shipment to return the merchandise to Romac Industrial Parts. We encourage our customers to use a shipment method that provides tracking information. If your return comes back to us damaged, we will follow the above-outlined policy and no refund will be issued. We encourage our customers to package their return carefully as to avoid any damages in transit back to us.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).