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Construction Equipment Parts
Chesapeake, VA
RETURN POLICY:
Construction Equipment Parts LLC (CE Parts) will, at times, accept the return of parts or components. For a part or component to be returned certain criteria must be met. All criteria for returns are subject to the “Parts Condition Definition” and our “Terms and Conditions”. Authorized returns will receive a full refund, less freight cost, when the predefined quality standard has not been met or the part fails within the stated warranty period (see Parts Condition Definitions). If CE Parts supplies the wrong part, CE Parts reserves the right to replace the part or return the part for a full refund, including freight. If the purchaser orders the wrong part, the purchaser will be responsible for freight and a 15% restocking fee. Purchaser is responsible for secure packaging and freight costs. Returns received with damage due to poor packaging or damage in transit will be charged a 15% restocking fee.
Returns without proper authorization will be refused and returned to sender at sender’s cost. All returns must be labeled with a Returned Merchandise Authorization (RMA) number. For return authorization contact the CE Parts sales team for processing.
WARRANTY RETURNS:
Our new, used, and rebuilt parts have various warranties available, showing we care about our customers. 30 days for used, 6 months for rebuilt, and 1 year on all new parts.
All returns must be authorized by CE Parts prior to returning the item. Warranty returns must be requested within the respective time frame of the item’s condition, please see below:
Fair:
30 Days
Excellent:
60 Days
Reconditioned:
90 days, parts only
Rebuild:
6 months, parts only
New OES:
12 months, parts only
Core:
No warranty
NON-WARRANTY RETURNS:
All non-warranty returns must be authorized by CE Parts prior to returning the item, and must be requested within 30 days of the invoice date.
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