All orders are processed daily until 12:00 PM CST Monday through Friday. If your order is received after 12:00 PM CST your order will be processed the following business day (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification when your order has shipped. We advise you check the carrier tracking number provided on your order confirmation regarding any weather or high volume delays. Covid-19 has caused many of the national carriers to take extra precautions and these measures may cause delays. EquipmentShare will do its best to notify you of any changes and delays regarding your order.
If you would like to request a return, contact us at gearflow@equipmentshare.com within 5 days of delivery and include your order number. We will review your request and get in touch to discuss return options. In the event that your order arrives damaged in any way, please email us as soon as possible at gearflow@equipmentshare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at gearflow@equipmentshare.com.
