Groff Tractor and Equipment

Mechanicsburg, PA

We operate our business by focusing on 3 BASIC OPERATING PRINCIPLES that drive everything we do and is what we stand for as a company. At Groff Tractor we believe that it is imperative that we embed these principles into our daily work ethic, decision-making and culture to ensure the future success and growth of our company.


1. TAKE CARE OF THE CUSTOMER.

Our customers are the lifeblood of our business and ultimately define the success of our business. We are service-oriented and our job, our mission, is to provide Outstanding Customer Service every time a customer walks through our door, whenever we answer the phone, or show up on their job site.


2. TAKE CARE OF OUR EMPLOYEES.

Our employees must be outstanding, highly trained, and dedicated in order to take care of our customers. We need to make sure they are empowered, highly trained, and fairly compensated for providing the best level of service in the industry.


3. MAKE A FAIR RETURN.

Our ability to provide legendary product support and take care of our employees is dependent upon the mutual success and growth of the Groff family of companies and our customers. We strive every day to be a valuable business partner by providing our customers with profitable solutions for every job.


GROFF TRACTOR & EQUIPMENT, INC. SHIPPING & HANDLING POLICY

For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at www.GroffTractor.com. “Service” refers to the Company’s services accessed via the Site and at local branches, in which customers can contact the Company or purchase parts. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.

The following are the terms and conditions that constitute our Shipping Policy.


DOMESTIC SHIPPING POLICY


Shipment Processing Time

All orders will be processed on the same business day when ordered by 3 PM EST; otherwise, the order may not be processed until the following business day.


Delivery Estimates

  • In-stock items are typically shipped within the same business day when ordered by 3 PM EST. The average delivery time for non-stock items are 2-3 business days. Orders are not shipped or delivered to the local branches on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Back Orders

If an item goes on back order we will notify you and ship the part of your order that is in stock, if that is acceptable to you. Once the item becomes available, we will ship you the remainder of your order.


Shipping Rates

  • Shipping charges for your on-line order will be calculated and displayed at checkout. The rate charged for the shipping of your order is based on the weight of your products, and your location utilizing the following carriers: USPS / FedEx / UPS
  • If parts ordered are oversize or overweight, additional freight costs may be incurred. In this instance you will be contacted for approval prior to order completion.

Overnight delivery is only available for orders with delivery addresses within the continental United

States. Delivery delays can occasionally occur.

Shipment to P.O. Boxes or APO/FPO Addresses

  • We will ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. We do not ship to P.O. boxes.

Shipment Confirmation & Order Tracking

  • Shipment confirmations are available upon request. Tracking numbers are typically active by the carrier within 24 hours.

Customs, Duties and Taxes

  • We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • We are not liable for any products damaged or lost during shipping.If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

*We currently do not ship outside the U.S.

Returns Policy

Our Parts Return Policy provides detailed information about options and procedures for returning your order.


SPECIAL CIRCUMSTANCES

  • Parts Managers may override this policy on a case-by-case basis. Some of our suppliers and manufacturers may have additional requirements under their individual shipping and handling policies. Special circumstances, such as the manufacturer, non-stock parts, or date needed by may result in additional fees.

Groff Tractor reserves the right to immediately cancel or alter any portion of this policy without prior notice. Please contact your local Groff Tractor branch for details.


Last Updated: This policy was last updated on 05/29/2019.


STANDARD PARTS RETURN POLICY

GROFF TRACTOR RESERVES THE RIGHT TO LIMIT RETURNS OR EXCHANGES. ALL RETURNS ARE SUBJECT TO GROFF TRACTOR APPROVAL AND INSPECTION. THE FOLLOWING PARTS RETURN POLICY DOES NOT PERTAIN TO WARRANTY CLAIMS OR PARTS RECEIVED IN ERROR OR AT NO FAULT OF THE CUSTOMER.

  • *All parts must be returned within 30 days of the original date of purchase. All parts must be in new and salable condition and in the original packaging. All parts must be accompanied by the original invoice or packing slip. Parts must not be discontinued at the time of return.Freight charges for returns must be prepaid by the customer. Freight charges are non-refundable except in cases of returns due to our error.

*All returns may be subject to a restocking fee and will be reviewed on a case-by-case basis depending upon the manufacturer and/or order types that are non-stock/special order.


*Some of our suppliers and manufacturers may have additional requirements under their individual return policies. Special circumstances, such as the manufacturer, non-stock parts, or date of return may result in restocking fees. Please contact your local Groff Tractor branch for details.


ONLINE PARTS ORDERS

  • Online purchases may be returned to any Groff Tractor & Equipment branch within 30 days of the original purchase date and are subject to the Standard Parts Return Policy. All refunds will be credited back to the customer via the same payment method used at the time of purchase. Freight charges are non-refundable except in the case of returns due to our error.If parts ordered are oversize or overweight, additional freight costs may be incurred. In this instance you will be contacted for approval before order or return completion.

NON-STOCK OR SPECIAL-ORDER PARTS

Non-stock or special-order parts will be considered on an individual basis and may be subject to the terms and conditions of that supplier’s return policy, less freight and any applicable restocking charges.


CORE RETURNS

  • All core returns must be received within 30 days of purchase or a credit will not be applied. All cores must be for the exact part purchased. All cores must be in fully rebuildable and undamaged condition. All fluids must be drained.

NON-RETURNABLE PARTS

  • Parts designated as non-returnable within our system or on the original packing slip. Parts returned after 30 days of the original date of purchase (see Special Circumstances). Parts not in the original packaging. Parts that have been removed from sealed packaging and/or have been installed or used.Parts that are damaged, causing them to not meet the manufacturer’s criteria for a new part. Non-stock or special-order parts under $20. All electrical components or parts that share the same categorization as their electrical counterparts (fuel pumps, wiring harness, etc.). Open PM kits or individual components, such as gaskets, seals, o-rings, bearings, etc.Literature such as parts books or service manuals. Fluids such as oil, chemicals or paint. Made-to-order parts or hoses. Discontinued parts. Non-stock glass.

*All parts are subject to inspection and must meet the manufacturer’s criteria for new parts. Customers will be contacted whenever any returns do not meet this classification and will be responsible for arranging pick-up of these parts. Groff Tractor will hold any non-returnable parts for a period of no longer than 30 days from the date of contact and accepts no liability on any parts beyond this period.


RETURN REIMBURSEMENT

Purchases made through a Groff Tractor line of credit will be reimbursed as a credit on the account.

  • Purchases made through a credit card or on a CNH Industrial Capital Productivity Plus account will be credited back to the card used at the time of purchase. Purchases made by cash will be reimbursed as a credit. Purchases made by check will be reimbursed as a credit once the check has cleared – A $25 fee will be charged for all checks with insufficient funds.

SPECIAL CIRCUMSTANCES

Parts Managers may override this policy on a case-by-case basis and, at times, elect to issue a partial credit if some or all of the criteria contained within this policy is not met. Groff Tractor reserves the right to immediately cancel or alter any portion of this policy without prior notice.


Last Updated: This policy was last updated on 05/29/2019.


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