How Sargent Took Its Parts Orders Off the Phone

Thirty days into Gearflow, Jamie Kennedy, Parts Manager at Sargent, had cut his phone calls to almost zero. He used to be on the phone for every purchase order the team issued. Now he only calls when he has to, for an odd part or something one-off. As Brandon Mace, Equipment Manager, put it:

"I hate talking on the phone, so I'm good with that."

Here's what changed for Sargent's parts team.

No More Back and Forth

Building a quote used to mean working the phones. Call one vendor, then the next. Collect the numbers, compare them, then call back to see if anyone would sharpen their price. On Gearflow it happens in one pass. The team creates a single request and picks who to send it to. Quotes come back into one place, priced side by side, so the decision isn't only about the number. It's lead time, quality of service, and the vendor relationship too.

Seeing the Repeat Orders

As parts started flowing through Gearflow, the repeat orders became visible. In one month, the team ordered the same cabin air filter five separate times. Bought in bulk, that's a discount left on the table, and now the team can see it.

Seeing Every Vendor's Speed

Gearflow tracks how long each vendor takes to quote, so the fastest and the slowest are now in plain view. When a part needs a quote, the team sends one request to several vendors at once. That means the team can clear a quote without picking up the phone or tracking it by hand. In stock, short lead time, price in range, then trigger it.

Ninety days in, Sargent's team sees every quote side by side, and nobody chases a quote that other vendors have already answered.

See how Gearflow can do the same for your operation.